About us
FLOWERS.co.za is a premier online flower and gifting company owned and managed by the Silverleaf Flower Company which operates out of Johannesburg, South Africa. We provide fresh cut flowers, delicious gourmet baskets, and thoughtful gifts to hundreds of thousands of happy customers globally. We also offer a niche service where we can create more specialised gifting products to suit your needs as well as a corporate section where your company can order securely and safely online through a personalised corporate account. The convenience of ordering online allows you to select your gift of choice and sit back and relax while we take care of the rest. We bring you the highest level of service and satisfaction and deliver your gifts safely and in a timely manner anywhere across South Africa as well as internationally.
Our Commitment
FLOWERS.co.za is committed to offering exceptional service to our customers. Our aim is to help you to express your true emotions and lovingly connect with your friends and family through the spectacular flower arrangements and delightful gifts we offer. We understand that the gifts and messages that you send represent you both personally and professionally and thank you for trusting FLOWERS.co.za with this important task. We therefore endeavour to make the following promise to every one of our valued customers:
- We guarantee the freshest top quality flowers will be used in your order: Should your flowers be wilted and tired, we will send a replacement or refund your order*.
- FLOWERS.co.za has an extensive network of Preferred Florists across South Africa's, made up of some of the best florists around so your flower arrangements will be made up by professional florists to ensure they are stylish and well presented.
- We guarantee to deliver to the address you provide on your order and will let you know if we experience any problems along the way.*
- We guarantee to deliver on the date specified in your order. This may be the same day, the next day or later, depending on the product/s requested and time of day the order is placed.
In short, FLOWERS.co.za offers a 100% satisfaction guarantee so you can trust us to deliver your gifts and messages safely, on time and with care.
* We may be unable to deliver the order if the address provided is incorrect or incomplete or if the recipient is not there when we try to deliver.
Why choose FLOWERS.co.za?
FLOWERS.co.za helps you to GET FRESH ONLINE! We strive to do the best job possible in getting your messages and gifts delivered to your loved ones safely and easily. There are LOADS of reasons why you should use FLOWERS.co.za as your preferred gifting service, but we don't want to bore you with our trumpet playing, so here are just the top 10�.
The top 10 reasons:
- Value for money - Ever remembered a special occasion too late and realised you can't organise a gift on time? Well, FLOWERS.co.za is here to 'save your bacon'� we offer a service that is almost impossible to put a price on� and what's even better is our prices are actually reasonable! So you won't be burning an unnecessary hole in your wallet �. We are without a doubt the best value-for-money you will find.
- Convenience - We offer you two hassle-free channels for ordering flowers & gifts. (1) Online through our fantastic website or (2) via the phone through our friendly call centre staff. All you need to do is place your order, sit back and wait for that overjoyed phone call thanking you for the lovely gift.
- Service - We have a fantastic team of friendly, cheerful and helpful staff that will help you choose the best gift for your needs. They are trained in handling orders and processing them quickly and will follow up once the delivery is complete.
- Great Quality - Having extensively tested many florists across the nation, we believe our list of preferred florists represents the "pick of the bunch"! They use the best flower markets, farms and suppliers to ensure you get top-quality flowers, hampers and gifts. Our hamper and gift suppliers are also frequently "tested" for quality control on their exclusive range of products.
- Technology - Our website has a state of the art functionality that makes it quick and easy for you to use. We have a secure shopping gateway and also offer various payment options so you can feel in control of your internet payments. Alternatively, our call centre is available to order through Corporate accounts and billing offered.
- Bulk Orders - We offer great discounts on bulk orders and allow multiple delivery addresses on ONE internet order - so you won't need to place a new order for every delivery address and can make just one payment. And delivery will be tracked and reported to you as they complete.
- Member Benefits - If you register on your website or through our call centre, you will receive many additional extras�here are just a few:
- Loyalty points on every order that can be redeemed on your next order or through other suppliers
- A personalised SMS reminder service so you won't forget those all-important special occasions.
- A personalised address book of all your most frequent recipient addresses for ease of ordering on future orders
- Corporate Accounts - We offer our corporate clients a secure area where they can keep track of all their monthly orders and receive only one monthly invoice for payment. Each approved account member will be given a personal login so you can track who placed which orders.
- Huge Variety - FLOWERS.co.za has worked very hard to source a large variety of gifts, hampers and flower arrangements for you to choose from. We have also done our utmost to ensure that all the gifts you can choose from are of excellent quality and are sure to bring a smile to the people receiving them.
- 100% satisfaction guarantee - FLOWERS.co.za offers a 100% satisfaction guarantee so you can trust us to deliver your gifts and messages safely, on time and with care. If you are unhappy with the delivery made, we will either refund you or replace the flowers as no additional charge*.
To top it all off, FLOWERS.co.za is continuously improving its systems and service. We have professional floral consultants ready and willing to serve our customers' every need. Their goal is that every FLOWERS.co.za order is fulfilled using the freshest products available, in the time specified and with the greatest care.
So what does this all add up to? Simple, 100% total customer satisfaction! And that is what we're all about. We work very hard every day to keep the name "FLOWERS.co.za" synonymous with good quality, great service and unbeatable value. Go on� let us help you "get fresh online".
* Terms and conditions apply
